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Matalan Customer Experience Survey

Shopping at Matalan offers a wide selection of quality homeware, clothing and footware at low prices. Matalan wants to know how you feel about its services and products. By completing the survey you will have a chance to  win £100 in Matalan vouchers to be spent in store.

Matalan Customer Experience Survey Guide

  • Visit Matalan Customer Experience Survey page (see reference link 1, or click on the button at the end of this guide)
  • Choose your method of entry, if you have a receipt, click on the left one

Matalan Customer Experience Survey

  • Answer some questions about your visit and rate your experience at Matalan based on your experience

Matalan Customer Experience Survey

  • You may also be asked to answer some further questions. The more information you provide, the more it will help Matalan to improve

Matalan Customer Experience Survey

  • You’ll have to enter your contact information in order to enter the prize draw, including your name, telephone, and email address

Matalan Customer Experience Survey

About Matalan
Matalan is one of the UK’s leading clothing and homeware retailers offering quality fashion and homeware at up to half the equivalent high street price.

Reference Links

  1. Matalan Customer Experience Survey Link: www.matalan-survey.co.uk
  2. Matalan Monthly Prize Draw Terms & Conditions
  3. Matalan Official Website: www.matalan.co.uk

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Rating 4.8295votes

  1. Rated 5
    says:

    Lovely service from Paige (tall blonde) showed me the items I was after ! Credit to matalan

  2. Rated 5
    says:

    Shopped in the Grimsby store today with my husband. He was looking for a Tuxedo suit for a forthcoming cruise. No trousers available in his size. Sophie helped us in a friendly manner. Nothing was too much trouble and she made the experience enjoyable for me which often doesn’t happen when I’m shopping with my husband!!! Lol. Please give praise to Sophie at store 228 x

  3. Rated 5
    says:

    I visited the Harlow store with my Mum on Saturday 19th May. My Mum wanted to get some bras for herself, but unfortunately the box we picked up didn’t contain any bras as someone must of stolen them. We asked Amy who was working there if they had anymore out back and she very kindly went to look for them and came back with the last ones. She also told us we could go online and see a bigger range. Would really like to thank Amy for her help.

  4. Rated 5
    says:

    I found yr Biggleswade store very bright and welcoming with plenty of choice. The staff were around if you needed help but not pushy, I was served at the till by Pam who was very friendly and helpful, It was a pleasure to shop in the store.

  5. Rated 4
    says:

    Good shopping experience easyish to find things and good customer service when asked for help they were happy to help at the Stevenage branch

  6. Rated 5
    says:

    When I visited the store I couldn’t find the trousers I was looking for. I asked an assistant called Kirsty who was very helpful. She found exactly what I was looking for. The store is 000165. Great service

  7. Rated 5
    says:

    Absoulty loves Matalan!

  8. Rated 5
    says:

    Brilliant service very good customer service by Karen at store 163

  9. Rated 5
    says:

    I was in the southend store and was looking for a suit but had no clue on sizing on fitting I was searved by a young lady who was very helpful and helped me on choosing a suit if it was not for hear I would of walked out of the store the service that I got was excellent very well done

  10. Rated 5
    says:

    Very helpful customer service from Bruno at Perth store

  11. Rated 5
    says:

    Was served by a lovely lady called Lynda (172) so friendly and kind, spoke to me and my children. Very patient as I had bought alot of holiday bits, she had some great advice and because of this advice I went back in and bought some more the next day and was lucky enough to be served by her again xx

  12. Rated 5
    says:

    i was served by Barclay 2day at the Weston Super Mare store (159 ) he was so friendly and polite and i must say the items i bought were very neatly folded i was impressed so i asked 2 speak 2 the manager 2 tell her .well done Barclay i will be shopping at your store again soon .

    rating 5

  13. Rated 5
    says:

    I was served by Debbie at the corby store earlier today and she was so friendly and very helpful

  14. Rated 5
    says:

    Excellent customer service

  15. Rated 5
    says:

    Staff were top stuff can’t find any fault

  16. Rated 5
    says:

    I was served by Eve today in the Wellingborough store. Such a lovely lady. Swift service and very helpful. Thank you

  17. Rated 5
    says:

    I was shopping at the Portlethen Branch today and the lady who was serving me was called Jill and she was very helpful and very friendly x

  18. Rated 5
    says:

    I shopped today at the Stockport branch and was served by a lady called Andrea store no 000220. Andrea was very helpful putting the app into my phone. You have a very good worker there.

  19. Rated 4
    says:

    Matalan is good value for money

  20. Rated 5
    says:

    Good customer service
    Quality products
    Good prices
    Easy to find things

  21. Rated 5
    says:

    Had lovely service very helpfull young lady kayley in bangor store my elderly father praised her on her help a few months back she recognised him n greeted him on this visit too(which he was really pleased about !) very pleasent young lady thank you

  22. Rated 4
    says:

    Good and quick service

  23. Rated 5
    says:

    Popped in to pick a parcel up and to get a gift card a lady called Caroline served me she’s was fab, so lovely and informative,couldn’t do enough for me-great service, highly recommended!

  24. Rated 5
    says:

    Fantastic service, staff are really friendly great choice across the store!

  25. Rated 5
    says:

    Excellent value an choices

  26. Rated 5
    says:

    This is for your Beckton store 000147
    You have a lovely lady called Lisa working there.
    Very polite kind and always there to help. I’m a regular customer and have found her to be helpful on a majority of my visits. Thanks Lisa x

  27. Rated 5
    says:

    Had an amazing experience in hunts cross with lovely staff and helpful service .

  28. Rated 5
    says:

    Was served by a very pleasant young man today. He was very helpful and checked if a product was available for me. It wasn’t but he was able to offer an alternative which I was very happy with.

  29. Rated 5
    says:

    Always use click and collect at matalan and have never had a problem with it apart from on the odd occasion it has taken a while for items to be available for collection at store

  30. Rated 3
    says:

    Been into Shrewsbury store this evening brought 4 items £24.00 was charged £34.00 charged me £10.00 for a gift card I didn’t want instead of 5p for a bag..only noticed when I had left store ..went straight back girl was very sorry said the bag code and gift card codes were next to each other ..got my refund

  31. Rated 5
    says:

    Love Matalan it’s always layed out well do you see everything. I went in for some kitchen things I’d seen online but my local store Scarborough didn’t have them which is a shame as I like to shop in-store rather then online but I’ll order them. But I did end up buying something else that I hadn’t seen online.

  32. Rated 5
    says:

    Hi good shoping

  33. Rated 5
    says:

    Paul from the Bridgwater store was very helpful, knowledgeable and friendly. Was brilliant both on the shopfloor and on the till with helping myself and also trying to entertain my 14 month old daughter . Which you don’t get nowadays in many stores.

  34. Rated 5
    says:

    Good quality clothes Thankyou

  35. Rated 4
    says:

    Georgia at kings Lynn store very helpful and kind in explaining the returns protocol.

  36. Rated 5
    says:

    I swapped blouses for a really lovely striped blouse staff were brilliant, que were short which surprised me as always busy in that store but staff always helpful polite etc

  37. Rated 5
    says:

    Great service with a smile x

  38. Rated 5
    says:

    Great service super smille
    Ladies

  39. Rated 5
    says:

    Served by Laura R (162 store no)
    Excellent customer service skills:-)) thank you

  40. Rated 5
    says:

    I would like to thank pat at the matalan Warrington store 100 she was very helpful and helped me find an pick a suit she was very helpful

Survey Discussion