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Sam’s Club Customer Satisfaction Survey

Are you a member of Sam’s Club? Give your valuable suggestions and comments on it by joining in the Sam’s Club customer satisfaction survey. Your responses will obtain yourself a greater visit to Sam’s Club next time. Furthermore, you are accessible to the sweepstakes to win one of five $1000 Sam’s Club shopping cards as long as you are a legal America aged 18 or older.

Sam’s Club Customer Satisfaction Survey Guide

  • Enter the website for joining in the survey and sweepstakes at Reference Link 1 at the bottom
  • If you would like to enter the drawing directly, choose your preferred language from English and Spanish and then press the “Continue” button to proceed. Or you may choose the Mail-In entry with your contact details enclosed. For the mail address and other further information about the drawing, just view the Official Rules via Reference Link 3 below

Sam's Club Customer Satisfaction Survey

  • Input the captcha in the box. If you can’t read clearly, click the trumpet icon at the right side to listen to it

Sam's Club Customer Satisfaction Survey

  • Read the information about security that you need to know if you become a winner during the drawing. Tick the box to proceed to the next step

Sam's Club Customer Satisfaction Survey

  • Select the year of your birth and input your contact details consisting of First Name, Last Name, Street Address, City, States, Zip Code and Phone Number

Sam's Club Customer Satisfaction Survey

  • If you would like to firstly voice your opinions on Sam’s Club by taking the survey and then participate in the sweepstakes, you need to enter the survey site by clicking on the corresponding link at the homepage or via Reference Link 2 below. To begin the survey, you need to select your preferred language and the year of your birth. Note that employees of Sam’s Club and the dependents are not allowed to join in the survey and sweepstakes. So, if you are one of them, click “Yes” in the following question to stop the process

Sam's Club Customer Satisfaction Survey

  • Read the information about the survey. If you have any question, just refer to the FAQ at Reference Link 4 and press “Continue” to proceed

Sam's Club Customer Satisfaction Survey

  • Input your Club and TC numbers and select the date of shopping, all of which can be found on your receipt

Sam's Club Customer Satisfaction Survey

  • Answer the questions based on your own experience and then you will be directed to the contact information input page. Upon survey completion, you will be entered into the sweepstakes

Sam's Club Customer Satisfaction Survey

About Sam’s Club
Sam’s Club is a warehouse retailer in the United States, which is owned by Wal-Mart. With over 600 clubs across American, Brazil, China and Mexico, it still steps up the pace of extending. Sam’s Club focuses on membership, offering both products and services to its members. As the extending of business and increasing food and service requirements from customers, Sam’s Club needs more lofty ideals to work with them. View Sam’s Club careers and seize the chance to apply for the position you like from Sam’s Club.

Reference Links

  1. Sam’s Club Customer Satisfaction Survey Link: www.survey.samsclub.com
  2. Sam’s Club Customer Satisfaction Survey Sweepstakes Official Rules
  3. Sam’s Club Customer Satisfaction Survey FAQ
  4. Sam’s Club Customer Satisfaction Survey Sweepstakes Link: www.salsaritascomments.com
  5. Sam’s Club Official Site: www.samsclub.com

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Rating 3.033votes

  1. Rated 1
    says:

    Sam’s club will not get our renewal again, i am a member of Costco but my wife stayed with Sam’s, because of a few items.however the Lafayette la location store has horrible unpleasant sales associates. I exsperienced this 3 times on my visit today in automotive, food and beverage, and host . If this wasn’t bad service from so many platforms i wouldn’t have done this survey. ( i understand people have bad days) but after all of this bad treatment I’m sorry to say we will stick with Costco’s

  2. Rated 1
    says:

    I was at Sam’s Club in Southlands, Aurora, CO to return an item. There was an associate helping acustomer and another associate (Misha)who was just done helping another customer. She saw us, didnot greet us neither offered to help us. She just left saying she will be back but she never did. We had to stay in line to get help from another associate for like 5 minutes. That associate have a lit of attutude which Ihad notice earlier as well. If you are in a customer service job you need to have that quality as well

  3. Rated 1
    says:

    Shopped at Sam’s in Texarkana Texas. Decided to get a hot dog. Ladies at counter were indifferent. Went to get condiments…none. Went to counter lady’s said they were out. After I finished my hot dog, here she comes putting the mayo, ketchup & relish up. Just lazy people drawing a check

  4. Rated 5
    says:

    I just wanna share my pleasant experience at the Sam’s club in Northlake,IL.
    I was looking for a pair of Seven sandals that I couldn’t find at the local club. So I called the nearest club after the one by us, and Natalie Martinez answered the phone and asked how she can help me. I explained to her that I was looking for a pair of Seven slip ons and that I didn’t have a number or anything. She said that she’s gonna try her best to help me. She put me on hold and went around the entire club and couldn’t locate anything with the descriptions I gave her. So she offered to call the other clubs around to see if they have any. So she put me on hold and started to call around till locating the sandals.
    This is great customer service that is unfortunately is hard to find now a days! Thank you sooo much Natalie for going above and beyond your duty to make a customer happy!

  5. Rated 1
    says:

    I returned some items today.(bag of cookies and laulau. The employee at customer service shouted “aunty you are wasting us money. We are just going to throw it away. She grabbed the bag and angrily dumped the pkg into the wastebasket. Sam”s club Keaumoku, Hawaii

  6. Rated 1
    says:

    After spending a significant amount of time carefully selecting my produce I finally made it to the checkout. I noticed that the belt was wet probably because of frozen food or raw meat therefore I was being very careful to avoid placing my groceries on it. Suddenly an employee comes to the belt and start shuffling my groceries. I informed him of my intention of ovoiding the wet spot on the belt and that I will get my groceries on the belt. He returned multiple times to move my groceries which I found very offensive especially as he repeatedly was wiping his nose. Since he was so insistent on the placement of the groceries on the belt, I left them for him since obviously they were his groceries and not mine. I informed the manager and went to Castco to get my groceries. It was a much more pleasant experience and they actually have better selection! Thank- you Sams’ employee for reminding me of my option!
    West Road and 290 in Houston TX

  7. Rated 2
    says:

    I went to Sam’s club on Goldenroad to return a pressure washer that wasn’t working, mage the long line because I wasn’t sure about the return policy
    an associate by the name oh NIKIA she told me that I have to make sure that the gas tank was empty, I told her that the tank was full when i purchased the pressure washer,, she told that regardless I have to empty the gas tank, I went out to empty the gas tank and when came back she told me that I have to make the line again, however 2 minutes later she is taking care of a lady that that step out to her car. I really don’t know why she needs to descriminate, doesn’t make feel like I want to return to Sam’s.
    Fortunately the managers Olivia and Millie are great with customers

  8. Rated 5
    says:

    I love Sams Club, clean and pleasant shaping environment. Sometimes it’s hard to find someone to help you without having to walk back to the front for help. Overall employees are very pleasant and helpful.

  9. Rated 1
    says:

    I go to Sam’s club in Novi. Their customer service is horrible. Tonnya at the self check and Windy are so rude. They treat customers as if they were theifs probably because they themselves are ones and think everyone else is like them.

  10. Rated 5
    says:

    I love going there to look and shop. Could you put in your store a big jar of bread and butter pickles, me and my mother love to eat them with pinto beans and cornbread.

  11. Rated 2
    says:

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  12. Rated 5
    says:

    I love sams club.

  13. Rated 5
    says:

    Most of my trips to Sam’s club is to visit the optical center. I have to say the entire staff is very knowledgeable I have a great experience everytime I go in. Claudia is one of the best opticians I’ve had. Love the frame selections. I don’t need to buy in bulk but as long as the optical is there I will keep my membership. Store 6228

  14. Rated 2
    says:

    There’s 2 people working while waiting to buy my lunch, just talking and walking back and forth Acting like there’s no customer.

    What’s going on? I’ve noticed this lately.

  15. Rated 1
    says:

    My child was having a party at the school. So I went this morning to pick up cupcakes. There were only chocolate. This is a big party. Only chocolate. So I put them in my cart and noticed they looked like they were frosted while in the container. There was frosting all over the container separation parts. This was horrible for kids trying to get a cupcake out. I am very disappointed.

  16. Rated 5
    says:

    I should have done this back in May. Doing my end of the year clean up, going through papers on my desk I came across a receipt from Sams with a note I had written “don’t forget to say thank you to Nicole” My husband and I were shopping at the Southgate location which we really love. Also needed to pickup prescriptions. I recall Nicole in the pharmacy being so patient and kind. What a wonderful lady. May God continue to bless her and all she does in life. :)

  17. Rated 2
    says:

    No one manning the photo section. After a few minutes I went to customer service to ask them about it and they called somone on the loud speaker to come help me. I was told to wait in that section again and after 15 minutes still no one showed up to help me. Had to go back to the service desk a second time. Needless to say a 2 minute photo pick up ended up taking 25 minutes after all the waiting.

  18. Rated 5
    says:

    I am so pleased and delighted with customers service was provided to me by mrs Beatrice and mr seb .which store is located in sky park city of torrance.they were very friendly and helpful.they spending a good amount of time with me to finding the merchandise I want .thank you both awesome

  19. Rated 1
    says:

    I bought a bbq pit at sam’s club back in july. When I got home I found that the bbq pit was to big for me to put together . I went back to where I got it from Sam’s Club 13 mile rd and John R. I was told Sam’s Club would put together anything they sold. I am a elderly man and this would be helpful. I had to find someone to help me put the big BBQ pit into a car and back to the store as I had when I first bought it. Now the BBQ pit has been at sam’s Club since before LABOR DAY . I am just getting a run around about when the BBQ PIT will be put together. I have missed the warm weather and good times I could have had with my family and I am no closer to having my BBQ PIT.DO YOU DELIVER

  20. Rated 3
    says:

    You close to early 8:30 really

  21. Rated 5
    says:

    I had initially had a problem involving an appointment to have my tires installed. They were running way behind, I was annoyed, I asked to see the MOD hand was greeted by JB, or JD. Sorry don’t know which it was, I just wanted to relay that he was professional, courteous, and he took care if the customer ( me). I commend his service to both your company and its members. Thank you.

  22. Rated 1
    says:

    I went to the location in Plano Texas on 8/3/17 the store overall was okay however I ran into the rudest cashier known to man!!! I walked up I was not guested no smile no nothing!! I asked where do I find the gift cards she just points saying nothing!!! I grab the gift card stating I would like to add $25 to the card, her response is “need your sams card first” (very rude tone) I HAND her the card she scans it and instead handing it back to me she places in on the counter!!!!! I paused for a moment because I was in retail for over 10years and that was one thing I hated!!! Anyway at this point I’m a little upset, still at the same time trying to keep from lashing out! So I HAND her my money, I gave $40 so I had change coming back! And this time I had my hand OUT waiting for her to put my change in my hand!!! Again she place the money on the Counter!!! Now I’m mad still not saying a word, instead I decided to tell the world hoping corporate notices my complaint!!! Worst experience ever!!! And the it’s too bad because this Sams is only 5 mins from my home! Very disappointing

  23. Rated 1
    says:

    Sam’s Club online custo.er service is horrible. I purchased patio furniture online on July 9th with delivery supposed to be July 20-24th. After multiple call sto Sam’s club online the distributing group MXD no one seems to care or know why as of today July 31 I still have received my purchase or when it would happen. When I had. Sam’s Club store manger call to get it served the refused to let them speak to a supervisor.
    Do not order anything on Sams.com. As they could care less to help you or resolve issues.

  24. Rated 5
    says:

    As I was walking out the exit door yesterday afternoon with my groceries a young lady which was on break was coming In and insist on helping me seeing that I was elderly, she gladly took the cart off my hands took it a cross to my car started loading my car I appreciated her help because no cart assistant was around and I was struggling. I believe the young lady name was Ashely she was fast and greeted me with a smile ill visits the Sam’s club 4710 anytime considering that someone is always watching and caring for the elderly

  25. Rated 5
    says:

    I enjoy shopping at Sam’s in Sanbernardino, and I want to recognize a great experience lately from Angileca Lopez where she took care of us by finding an item after another associate told us that they are out, but Angie took the time and investigated about it and found it and made a sale of $860.00 she cared about us and the store and communicated with Chad Mitchell to take care of us at the time we came back to pick up the item.. great team work I wanted to take time to recognize both.

  26. Rated 5
    says:

    Customer service was excellent couldn’t find everything I needed and needed help multiple times ms.ashly stop what she was doing Everytime to direct me on where items were she smiled and didn’t have a nasty attitude even helped me take my things to my car I appreciate the consideration and kindness not every store is like Chesapeake square ring Sam’s club

  27. Rated 5
    says:

    I had a great experience at morse rd sams club. The staff was very helpful especially Melanie she went above and beyond to make sure I found what I needed.
    Sams has really cleaned up.
    Thank you for the great experience.

  28. Rated 1
    says:

    Had an appt at 8am to get tires put on that were already purchased. When I arrived nobody was at the desk. Then I go look for someone and they yell “I’m coming!” You knew I had an appointment! Then I was told it would be awhile because the guy was unloading tires and the other guy didn’t show up. So where’s taking care of the customer first? Wait to unload the tires and take care of the customer who made an appointment…my time is valuable and that’s why I made an appointment! Very frustrated and disappointed !

  29. Rated 2
    says:

    Every table in food section was dirty

  30. Rated 4
    says:

    A young lady name ashly was sitting outside on her break and still made it her business to help me with my items being that im 69 years old I appreciate the love and concern for us older people at Sam’s club #4710 Chesapeake square

  31. Rated 5
    says:

    Was very satisfied with my visit at my near by Sam’s club #2710 Chesapeake square ring. A associate by the name of Ashley was very nice and went out of her way to help me get some chicken wings which weren’t out for customers to get . She had to break down a large pallet to find the chicken wings which I felt like it was a man’s job she was doing . I appreciate her hard work and dedication towards getting me exactly what I needed.

  32. Rated 1
    says:

    I had the VERY frustrating experience of calling my nearest Sam’s Club #8201 in Bradenton, Florida today, 4/29/2017. It took me more than an HOUR to get an answer to ONE simple question related to a product. The question was “do you carry queen-size bed frames?”
    My gripe, I was immediately put on hold for extended periods of time over and over again and left “on hold” until I gave up and hung up. At times, the “customer service” phone was totally ignored and NOT answered at all! Too bad Club Manager Tammy Polequin wasn’t the caller!
    I have been a faithful Sam’s Club member since 8/2002 over these past 14+ years in various locations in and around central Florida, I have never encountered such demonstrably BAD SERVICE! Let me hasten to REMIND you that I paid the membership fee every year for the past 14 years. At this point, I am NOT sure about renewing again before my renewal fee is due, once again, this August! By the way, 14 times $45 amounts to $630 over this 14 year period. Do you think I should pay Sam’s Club another $45 this year for the “privilege” of being incessantly put on hold just to ask ONE simple question? We’ll see!
    Being a Type “A” personality, I decided that Sam’s Club was going to answer my question TODAY one way or the other! So, I resorted to calling the Photo Department’s direct line number and a VERY accommodating young lady listened to my problem. I asked if she would get me to a manager. She did and summoned a young man who identified himself as Travis. I asked Travis for his position title. Travis is the Asset Protection Manager for store #8201. He answered my ONE question, confirmed that the item I was seeking was indeed in stock, and about what it cost.
    My problem was FINALLY solved, however, yours still remains! No telling how many more customers will be aggravated by your “customer service” desk just today! No telling how many of those people are up for renewal of their membership, and won’t!
    Any money Sam’s “saved” on short staffing your “customer service” desk today you lost on the hell I put the young lady in the photo department through, not to mention the salary wasted while I kept Travis on the phone answering my ONE simple question and explaining my long, protracted problem with your “customer service” desk.
    Think about it Sam’s Club and govern yourself accordingly.
    As to my membership renewal, check your records in August and see what I decided to do. While you’re at it, check you records and see how much money I have spent with you over the past 14+ years.
    If you remember nothing else, remember this, “We only get ONE chance to make a good FIRST impression.” EVERY time a customer calls or visits any of your 600 +/- stores your opportunity to make a good impression renews itself.
    Please fix this problem.
    Thank you for the opportunity to give you this feedback.
    Jerry Vazquez
    Ellenton, Florida 34222
    813/493-8400
    Membership #101 42110 193681707

  33. Rated 5
    says:

    Your associate Ms.ashley was very helpful and motivating . I explained to her that I needed a cart she made it her business to go to the front of the store just to bring me a cart back . She greeted me with a smile and even thanked me for shopping at my near Sam’s club store number 4710 in the Chesapeake square shopping center . I’m very satisfied with my experience

  34. says:

    When I noticed the Draft Sarah Palin movement I was initially skeptical, however like you the more I looked at what she is on about the more I felt she was the only real choice.I really think she is the best.I see shrmncooitgs in McCain that she would more than make up for, I don’t think she is ready for the top of the ticket yet but could in my opinion do the job.

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